In this Complaints Policy, we, us or our means Spectre Pty Ltd (ABN 17 611 369 665).
This Complaints Policy sets out the procedure to be followed when making a complaint to us.
If you experience a problem, or you are dissatisfied in any way, it is important we hear about it. We will take your complaint seriously and work with you to address your complaint quickly, in a fair and transparent way.
1. How it works
- Gather documents or records with names, times and dates to explain your complaint;
- Notify us during business hours of your complaint and provide us with such information (written or oral) as you may be requested to provide to facilitate proper discussion and consideration of the complaint;
- We will acknowledge your complaint and give you a reference number;
- We will do everything we can to resolve your complaint; and
- We will keep you informed of our progress and let you know once we have a resolution.
2. If your dispute is about our legal costs
- If you have a dispute in relation to any aspect of our legal costs, you have the following avenues of redress:
- in the first instance, we encourage you to follow the process identified above by discussing your concerns with us so that any issue can be identified, and we can have the opportunity of resolving the matter promptly and without it adversely impacting on our business relationship;
- you may apply to the Manager, Costs Assessment located at the Supreme Court of NSW for an assessment of our costs. This application must be made within 12 months after the bill was provided or request for payment made or after the costs were paid.
3. How to Contact us
- For any questions and notices, please contact us at:
Spectre Law
Suite 4, Level 5
3 Thomas Holt Drive,
Macquarie Park NSW 2113
PO Box 365,
North Ryde BC NSW 1670
- +61 2 8004 1239
F: +61 8088 7658
E. info@spectrelaw.com.au
Last updated: December 2019